Plan Your Trip

Returning Guests

  • Previous Panic en la Playa guests will receive a Pre-sale Password to book a room during the Pre-sale on July 10th.
  • Passwords are non-transferable and can only be redeemed by the password holder.
  • One Pre-sale Password will allow you to book ONE room.
  • More Pre-sale Passwords are sent out than rooms available. You are not guaranteed a room, so be sure to book right at your assigned time.
  • Pro Tip: Log into your Cloud 9 Account before the Pre-sale begins to ensure a seamless process.
  • Pre-sale Passwords will remain active until 11:59am ET on July 11th.

New Guests

  • If any rooms remain, the Public On Sale will begin at 12pm ET on July 11th.
  • You will NOT need a Password for the Public On Sale.
  • Everyone attending Panic en la Playa must have a Cloud 9 Account. Save yourself time and have everyone register prior to booking.
  • Plan ahead! You are booking an entire room not a spot in a room, so only one person needs to make the reservation.
  • Pro Tip: Log into your Cloud 9 Account before the On Sale begins to ensure a seamless process.


Panic en la Playa is happy to accommodate guests who need additional support. 
  • Please make sure that you have notes of your mobility and medical conditions in your Cloud 9 Account. If you have not yet created your account, please do so now.
  • Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) can also be rented and delivered to the hotel though Cancun Access. You can check out their inventory of ADA friendly selections HERE.
  • The Panic en la Playa airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event.
  • If you require special needs support or require first floor accommodations due to your mobility issues, please contact the Travel Team.

How To Book

  • Step 1: Select the “My Account” button at the top toolbar and log in.
  • Step 2: Click the Panic en la Playa Siete banner stripe to start the booking process.
  • Step 3: If booking during the Pre-sale, enter your Pre-sale Password to begin. During the On Sale, no password is needed.
  • Step 4: Choose the number of guests in your reservation, then select the room type you would like.
  • Step 5: You have 10 minutes to complete your reservation once you select a room.
  • Step 6: Select any additional items to add to your reservation or click "Continue" to skip this part for now.
  • Step 7: Review your reservation details to ensure everything is correct, then click “Check Out”.
  • Step 8: Input your guest's information or choose “Provide Name Later”. You are responsible for paying the full deposit to reserve the room, even if you don't add a guest.
  • Step 9: Choose to either be 100% financially responsible for payments or to split the cost with your roommate. Then select a payment plan. Please note, if a guest has financial responsibility, they can’t be removed from the reservation without their permission.
  • Step 10: Provide your billing info and Credit / Debit Card payment details. Click "Submit" and celebrate!

Things To Know

  • All listed room rates are PER PERSON for the entire four night stay
  • Every room offers the all-inclusive package at no additional cost
  • $250 per person deposit ($500 for any Rock Suites) is due at the time of booking
  • Choose the payment method that works best for you
  • There are no single occupancy rooms available
  • Panic en la Playa does not permit downgrades once a reservation is placed
  • You are able to upgrade without any additional fees (depending on availability)
  • There is a $40 fee per person added to your room cost ($35 resort fee + $5 to support Positive Legacy efforts in Mexico)
  • All triple occupancy rooms will have two double beds and a rollaway for the third guest
  • Anyone needing ADA accessible accommodations should book in the Deluxe Gold King category and contact the Travel Team 
  • Guests traveling with children should contact the Travel Team
**Calculate Your Cost: If you book a double occupancy Deluxe Gold room, you'd take the per person rate of $1,699 + $40 resort fee = $1,739 per person x 2 adults = $3,478 total for your suite.

Category NameDouble OccupancyTriple OccupancyQuad Occupancy
Deluxe Silver$1,599
Deluxe Gold$1,699 $1,599
Rock Platinum w/ Single Sky Terrace$1,799
Rock Platinum w/ Double Sky Terrace$1,849
Deluxe Gold Concert Courtyard$1,899 $1,799
Rock Platinum w/ Double Sky Terrace Concert Courtyard$1,999
Two Bedroom Rock Suite$2,499
Two Bedroom Rock Suite w/ Sky Terrace$2,699
Stagefront Two Bedroom Rock Suite - Exterior 1st Floor$2,999
Stagefront Two Bedroom Rock Suite - Interior 1st Floor$2,999
Stagefront Two Bedroom Rock Suite - Exterior 2nd Floor$3,299
Stagefront Two Bedroom Rock Suite - Interior 2nd Floor$3,499
Stagefront Two Bedroom Rock Suite w/ Sky Terrace - Exterior$3,699
Stagefront Two Bedroom Rock Suite w/ Sky Terrace - Interior$3,899

All Suites Offer

  • Hydrospa tub
  • 24 hour room service
  • In-room liquor dispenser
  • Mini-fridge stocked once daily with beer, water, soda, and juice
  • Private balcony or terrace
  • Complimentary wireless internet
  • Free calling to the US & Canada
  • Electronic safe
  • 32" cable TV

Resort Credits are a great way to the get the best out of your vacation! Head to the blissful Rock Spa for a massage, enjoy lobster for dinner, or hit the greens of Playacar for a round of golf.  You can make reservations in advance of arriving for Panic en la Playa by contacting the Hard Rock Vacation Planners at  Please include Panic en la Playa and your Cloud 9 reservation number in the request.

 When you arrive, talk to the Hard Rock Riviera Maya Vacation Planners for help using your Resort Credits and pay just 20 cents for each dollar you spend! 

Things To Know

  • Resort Credits are applied to each room, not per person. Be sure to talk with your roommates and plan accordingly.
  • Resort Credits are allocated based on the length of your stay.
    • 4 nights = 750 Resort Credits
    • 5-6 nights = 1,500 Resort Credits
    • 7-8 nights = 1,800 Resort Credits
  • There is a 20% service fee for Resort Credit transactions. For every dollar you spend in Resort Credits, 20 cents will be charged to your room. This means you pay $20 for every 100 Resort Credits you spend.
  • The service fee is paid with cash or credit card upon check out. Resort Credits cannot be used to pay the final room bill.
  • A credit card is required upon check-in to secure your Resort Credits.  

Check out everything you can use Resort Credits for!

Come to Mexico up to three days early to get settled before the shows or stay one night after for some down time before heading home. Enjoy the Hard Rock Hotel's all-inclusive amenities during your pre and post nights, plus added Resort Credits for extending your stay!

Extra Night Rate

$249 per person/per night for Deluxe rooms
$299 per person/per night for Rock Platinum rooms
$419 per person/per night for Two Bedroom Rock Suites
$79 per child/per night for Deluxe and Platinum rooms
$149 per child/per night for Rock Suites

Things To Know

  • This rate is only available January 23rd, 24th, 25th & 30th.
  • The first show is the night of the 26th. The last show is the night of the 29th.
  • Extra nights must be paid for in full and are non-refundable, so plan ahead. 
  • To add additional nights, click "My Account" and select "View/Modify" under your current reservation.
  • When booking extra nights through Panic en la Playa, every effort is made to keep you in the same room for your entire stay, however only event nights are guaranteed.
  • Standard resort operations apply during Pre & Post nights and we will be sharing the resort with guests who may not be attending the event.
  • Pro Tip: Extra nights in some categories sell out quickly, so don’t wait too long to book. However, you should not purchase extra nights before booking flights, as they are non-refundable and non-transferrable.

Check In & Check Out

Check In starts at 3pm. If you arrive before then you will be able to check into the hotel and use the facilities, but your room will not be ready until after 3pm.

Check Out is by 12pm. You must be checked out of your room no later than 12pm. If your flight is later in the day, you will be able to use the resort's facilities until 6pm. It is extremely important that guests staying later than 6pm should inform the Event Guest Relations team or risk being charged for an extra night.

**Any guests whose rooms are not vacated by 1pm are subject to $300 late check out fee charged by the hotel and Panic en la Playa, LLC. Any guests whose rooms are not vacated by 3pm will be charged for an extra night.**

We make it easy for you to get to and back from the event by offering roundtrip shuttle service between Cancun International Airport and Hard Rock Hotel Riviera Maya. Simply add it to your reservation, enter your flight information, and we'll take care of the rest!

Click here for more info…
Panic en la Playa, LLC strongly urges guests to purchase travel insurance. When heading to paradise in the winter, it's important to safeguard your time and money from the unexpected. Unfortunately, every year we have guests who are unable to attend but did not purchase insurance to protect themselves. Don’t be that guy!

Policy Options

We have partnered with iTravelInsured to offer two different policy options:
  • iTravel SE is the most popular and affordable insurance policy offering complete trip, post departure, and primary medical coverage.
  • iTravel LX offers the highest levels of protection, including CANCEL FOR ANY REASON coverage not offered as part of the SE Policy. Cancel for Any Reason coverage offers you 75% trip cancellation reimbursement as long as you cancel with Panic en la Playa in writing, 48 hours prior to your arrival. Policies must be purchased within 20 days of making your initial deposit and you must insure 100% of your pre-paid trip cost (which is subject to penalty) to qualify for a Cancel For Any Reason claim. **Due to state restrictions and regulations - the LX policy is not offered for residents of New York**

  • Be sure to cover the entire cost of your trip including pre/post nights, transportation, any children, and flights. You can contact iTravel directly after purchasing a policy to increase coverage.

Both Policies Offer:

  • Trip Cancellation/Trip Interruption (see brochures for details)
  • Baggage Delay/Loss Coverage
  • Inclement Weather Coverage
  • Accident/Sickness Medical Coverage
  • Additional 24/7 Emergency services while traveling and more...

For any questions regarding coverage, iTravelInsured can be reached at (866) 368-3724. Just inform them you are attending a Cloud 9 adventure called "Panic en la Playa".

Please note there are no refunds for guests concerned with the effects of the Zika virus. Panic en la Playa recommends the purchase of Cancel For Any Reason insurance if you feel that these concerns may impact your reservation.

 Any coverage information provided is intended to be a general outline of the benefits under the iTravelInsured travel insurance programs. It is not a guarantee of coverage. The terms and conditions of the insurance certificate apply. Final coverage determination cannot be made until a claim is received by us along with all appropriate documentation.

Bring your children to experience Panic en la Playa for a one time all-inclusive rate. Rates are based on the age of the child at the event, not at the time of booking the reservation. The Hard Rock offers supervised kid and teen activities as well as child-friendly pool areas.

  • $299 for children ages 0-3
  • $599 for children ages 4-12
  • Extra nights are $79 per child/per night except for Rock Suites which are $149 per child/per night 
  • Airport transportation is $74 roundtrip and $44 one way
  • Car seats are available upon request. Contact the Travel Team when adding transportation to make arrangements.

How To Add Your Children

  • Be sure that your children are attending before adding them to your reservation, as this is non-refundable and must be paid in full.
  • If planning to add your children, you should select the occupancy based on the number of adults on the reservation and purchase a room with Double Beds.
  • Keep in mind the maximum occupancy for a double is 2 adults + 2 children and a triple is 3 adults + 1 child. A room with 1 adult and 1 child is the full adult price, since the minimum occupancy of a room is two adults.
  • Cribs are available upon request if needed.
  • Each child will need their own Cloud 9 Account. Please contact the Travel Team to create the account and add your children to the reservation.

For large families, we recommend a Two Bedroom Rock Suite. This suite feature two bedrooms, living area, and balcony there will be plenty of room for kids to play while parents sleep in. Families can also purchase two separate rooms that adjoin. Those wanting to book two adjoining rooms would need to reserve either Rock Platinum Double Sky Terrace King Bed & Deluxe Gold Double Beds OR Deluxe Gold King Bed & Deluxe Gold Double Beds. 

**If you are planning to purchase two separate rooms to accommodate the number of adults & children in your family, please contact the Travel Team.**


Riviera Maya is the area south of Cancun situated on the coast of the Yucatan Peninsula. The Hard Rock is located on the north end of Puerto Aventuras- 55 minutes south of Cancun International Airport, 40 minutes north of Tulum, and 25 minutes south of Playa del Carmen.


The local currency is Mexican Pesos. Many shops and restaurants in the area will accept US Dollars; however you may end up paying a bit more so it's important to check the exchange rate before you buy. When using Dollars, expect your change to be returned in Pesos.

There is an ATM in each lobby that dispenses Pesos. You can exchange Dollars to Pesos at the Front Desk, just make sure you have your Passport with you. Pro Tip: Check the current exchange rate before you arrive and come prepared! 


Taxis are readily available, just let the bellman know where you wish to go. There are signs posted with fixed rates to nearby towns or you can negotiate a rate to almost anywhere else you want. Prefer to explore on your own? You can rent a car by visiting the rental desk in either lobby. There is free parking for hotel guests on resort property.

Local Attractions